Delivery
| Free Shipping |
 US |
 UK |
 Australia |
 Austria |
 Belgium |
 Canada |
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 Denmark |
 Finland |
 France |
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 Germany |
 Greece |
 Hungary |
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 Ireland |
 Israel |
 Italy |
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 Japan |
 Luxembourg |
 Malaysia |
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 Netherlands |
 New Zealand |
 Norway |
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 Poland |
 Portugal |
 Saudi Arabia |
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 Singapore |
 South Korea |
 Spain |
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 Sweden |
 Switzerland |
 Taiwan |
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 Thailand |
| $15.90 (AUD) |  Bulgaria |
 Oman |
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| $16.90 (AUD) |  Croatia |
 Czech Republic |
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| $18.90 (AUD) |  Kuwait |
 Latvia |
 UAE |
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| $19.90 (AUD) |  Cyprus |
 Estonia |
 Malta |
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 Qatar |
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Tracking is available for all orders.
Free delivery is shipped via regular air mail / or courier
Express delivery (selected countries only) is shipped via Express Courier DHL, TNT, UPS and more.
Express delivery (selected countries only) can not ship to P.O. Boxes, military APO, or FPO addresses.
Delivery times
Our order processing is usually around 1 ~ 2 working days.
Delivery time estimate is available at checkout once after your enter your delivery address.
Remote areas delivery
Delivery to regional & remote areas may take longer than standard delivery times.
Delays
Additional delays may occur during the months of September - February due to the heavy load on postal services, and major public holidays.
On rare occasions, some deliveries may delay to arrive if they are held up in your local customs.
ShoeSent.com is not responsible for any damaged, wrong delivery, weather and holiday delays or loss of packages during transit.
We will do our best to process and prepare orders on time after your order has been approved.
Shipping delays and any other issues stated, caused by shipping couriers or force majeure those beyond our control, including: earthquakes, tornadoes, storms, floods, fog, wars, air crashes or embargoes, riots or civil riots; labor strike disputes, etc.
Delivery Locations
ShoeSent.com currently delivers to 42 countries on the world:
Free shipping zone:
US, UK, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand.
Flat rate zone:
Bulgaria, Oman, Croatia, Czech Republic, Kuwait, Latvia, United Arab Emirates, Cyprus, Estonia, Malta, Qatar.
Currency / Taxes / Duties
For all international purchases, please refer to our Currency / Taxes / Duties.
Refusal of Delivery
If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package to us by the courier.
Your order won't be refunded even if you refuse your delivery.
Incorrect Shipping Information
If the order is returned to ShoeSent.com due to an incorrect shipping address provided by the customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. ShoeSent.com is not responsible for order delivered incorrectly or lost due to incorrect shipping information provided by the customer. Order can not be cancelled or refunded under this circumstance.
Failed delivery attempts
Failed delivery attempts - Customer not home
If the courier cannot successfully deliver your package after attempting delivery, due to the customer (receiver) was not at home or was unreachable, the delivery courier will leave a Calling card / Missed You card with details about re-delivery or when and where you can collect the package (If collection service is available)
If you were still not at home, when after courier further attempts to deliver, or if you fail to collect the package per the details in the Calling card / Missed You card, the package will be disposed / or returned by the courier company.
Failed delivery attempts – Delivery address inaccessible / or un-locatable
If the courier cannot successfully deliver your package due to the delivery address the customer (receiver) provided is inaccessible / or un-locatable, the delivery courier will contact you either via email or phone to clarify your delivery address.
The customer (receiver) should also make contact with the delivery courier when is necessary to clarify the delivery address in time.
If he customer (receiver) failed to clarify with the delivery courier for delivery, the package will be disposed / or returned by the courier company.
We cannot be held responsible for such an event where the package is disposed / or returned by the courier company due to the customer (receiver) was not home, was unreachable for delivery, did not collect the package or delivery address inaccessible / un-locatable.
Order can not be cancelled or refunded under these circumstances.
Parcel is shown as delivered, but it hasn’t been received
If the courier / post service tracking shows the parcel has been scanned as delivered today but it can't be located, please contact both the courier / post service and us as soon as possible within 2 working days.
If you didn’t receive it, but inform us beyond 2 working days after your parcel was shown delivered, we can not be held responsible for such an event, and assume you have accepted your delivery promptly.
Lost or Stolen Orders
ShoeSent.com is not responsible for lost or stolen orders confirmed to be delivered to the address entered for an order. Upon inquiry, ShoeSent.com will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Delivery, risk and title in the goods
ShoeSent.com will use its best endeavours to deliver the Goods to your nominated delivery address within the time period specified, however we will not be liable to you or anyone else for any losses suffered or incurred due to delay.
Subject to payment, property and risk in the Goods passes to you upon delivery of the Goods to your nominated delivery address.
Product descriptions
Please note that colours may vary slightly from those displayed by your monitor or mobile phone, depends on your device setting.
Late deliveries
If you have not received your order within the time specified, please contact us from here
Damaged Deliveries, Incorrect Supply or manufacturing fault
Where your purchases arrives within this category, please inform us within 3 days of receiving the item, we will refund you the full amount of your purchases + shipping costs you send your order back to us (If item return is required). (you can email / or include a copy of your postage receipt to us, for your postage refund).
Review of International delivery policy
International delivery policy and fees are subject to change at any time, such changes to be effective as soon as we publish them on our website. Your continued use of our website after any such changes will indicate your acceptance of such changes.